Skyline’s 10-digit dialing mandatory in April


By Nathan Ham - [email protected]



ASHE COUNTY — Skyline customers in Ashe County will be required to use the 10-digit dialing system by the end of April when the temporary grace period comes to an end.

The change to the 10-digit dialing method began on Oct. 24, 2015 when the new 743 area code was introduced to the same area that the 336 code has been serving. Since then, however, customers could still reach who they needed by dialing just the seven numbers after the area code.

All of that officially changes on April 23 when 10-digit dialing becomes mandatory.

Skyline customers are reminded that their phone numbers wont’ change and there are no new price changes with the addition of the new area code. If you had a 336 area code before, you’ll still have one now. Also, the 10-digit dialing system does not change whether a call is local or not. If it was a local call before, it will continue to be a local call even with dialing the area code.

Avery and Watauga Counties on the Skyline system will not be affected by this change as they all have 828 area code numbers.

People who get a new telephone number on May 23 and dates after that may be assigned numbers using the 743 area code.

In addition to the dialing changes, customers may want to remember that they may have to change some settings and procedures with anything that has been programmed to use a seven-digit dialing system, such things as fax machines, internet dial-up numbers, alarm and security systems, voicemail services, cell phone contact lists and call forwarding services. Make sure that any personal identification tags for pets also have the area code included.

If you have any questions, call the Skyline Customer Service Center at 1-800-759-2226.

Nathan Ham can be reached at 336-846-7164 or followed on Twitter @NathanHam87

By Nathan Ham

[email protected]

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